1. Overview
Cancellation and refund rules on MediEazy are set individually by each Provider, since appointment types, consultation formats, and clinic operating policies differ.
The specific cancellation window, refund percentage, and no-show rule for your appointment will always be shown to you at checkout, before you pay, and forms part of what you accept when you tick the payment terms checkbox.
2. General Cancellation Framework
Provider policies on MediEazy typically fall into one of the following patterns — your Provider's actual terms (shown at checkout) always take precedence over this general description:
Patient-Initiated Cancellation
A full or partial refund depending on how far in advance you cancel relative to the Provider's stated cancellation window (e.g. 24 hours, 48 hours, or 7 days).
Examples (typical patterns, not guarantees):
- Cancel more than 48 hours in advance → Full refund
- Cancel 24–48 hours in advance → 50% refund
- Cancel less than 24 hours in advance → Non-refundable
No-Show
Typically non-refundable, unless the Provider states otherwise. A "no-show" means the appointment time passed and you did not show up or cancel in advance.
Provider-Initiated Cancellation or Rescheduling
If the Provider cancels or reschedules (e.g. due to practitioner unavailability), you will be offered:
- A full refund, or
- A free rebooking with the same Provider
You will have the choice between these options.
After the Consultation Has Taken Place
The consultation fee is generally non-refundable regardless of outcome, unless the Provider's own policy states otherwise.
3. How to Request a Cancellation or Refund
Using the MediEazy Platform
Step 1: Log into your MediEazy account and go to "My Appointments"
Step 2: Find the appointment you want to cancel
Step 3: Click "Cancel Appointment" and confirm
The system will automatically check the Provider's cancellation window and show you whether a refund applies, and the refund percentage you will receive.
Contacting Your Provider Directly
You can also contact your Provider directly using the contact details shown on your appointment confirmation email. Providers typically respond within a few hours.
MediEazy Support
For technical issues cancelling through the platform or disputes about refund amounts, contact MediEazy support:
- Email: support@leitenindia.com
- Phone: +27 73 312 2892
4. Refund Processing Timeline
When a refund is approved (either through the platform or by the Provider), MediEazy will initiate the refund to your original payment method via PayFast.
- Refund initiation: Within 1–2 business days of cancellation approval
- Bank processing: 3–5 business days (depending on your bank)
Note: Refund timelines depend on your bank's processing speed. If a refund doesn't appear within 7 business days, contact MediEazy support with your transaction reference.
5. Special Circumstances
Medical Emergency or Genuine Hardship
If you have a legitimate reason to cancel outside the normal window (medical emergency, bereavement, etc.), contact the Provider directly to discuss. Many Providers have flexibility for genuine emergencies.
Technical Issues with Booking
If you believe an appointment was booked in error (duplicate booking, wrong time, wrong Provider), contact MediEazy support immediately. We can assist with cancellations and refunds in technical error cases.
6. Payment Disputes
If you dispute a charge or believe you were incorrectly charged:
- Contact your Provider first with your appointment reference
- If unresolved, contact MediEazy support with details
- Contact PayFast if the issue involves the payment itself
7. Changes to This Policy
MediEazy reserves the right to update this cancellation and refund policy. Provider-specific policies are set by each Provider individually and may change at their discretion. We recommend reviewing cancellation terms each time you book a new appointment.